1. RESERVATIONS:
  • All reservations are sent to Hanoi office:

Suite 1705 – Artex building – 172 Ngoc Khanh – Ba Dinh – Hanoi

Tel : +84 24 62514052

Fax : +84 24 62514051

HP : + 84 (0)936631705

Email : info@itsvietnam.com

  • Upon receipt of your request or booking, we will immediately send a short notice of acknowledgement
  • We will deal with your requests or bookings and send out our detailed proposal within 24 hours or tour confirmation within 48 hours with details of specific terms & conditions
  1. PRICING
  • Starting Prices are quoted “per passenger”, based on double occupancy
  • A Single supplement will be charged in addition to the Starting Price up for each passenger occupying a single room.
  • Reduction for a 3rd passenger (in Triple room) depends on each booking
  • Child reduction (sharing bed of parents): under 2 years FOC; under 12 years -30%
  1. CANCELLATION POLICY:
  • Any cancellation at 45 days prior to arrival date: NO charge (except in case of issuing the flight tickets to guarantee the seats)
  • Any cancellation between 44 days to 30 days prior to arrival date:   25% charge
  • Any cancellation between 29 days to 15 days prior to arrival date:   50% charge
  • Any cancellation between 14 days to 4 days prior to arrival date:     75% charge
  • Any cancellation less than 3 days and no shows:                               100% charge

This policy is applied only for FIT booking, and not applied for GIT, bookings in peak season or any bookings with special deposit/payment request mentioned by our sales team upon booking processing.

  1. PAYMENT POLICY:
  • Full payment is required 30 days prior to arrival date
  • Method of Payments Accepted:
  • By credit card (bank fee will be added)
  • By bank transfer
  • All bank wire transfer fees are incurred by the sender

ITS – WIRE TRANSFER DETAILS

Name of Beneficiary:      Indochina Travel Services

Beneficiary Address:       Suite 1705, Artex building, 172 Ngoc Khanh, Hanoi Vietnam

Beneficiary Bank:             VIETCOMBANK HEAD OFFICE, 198 Tran Quang Khai St., Hanoi

Beneficiary Account#:    USD: 0011373539442

Swift code :                         FTVVNVX

  1. HOTELS
  • Availability: Please note that all hotels are available at the date of quotation. If at time of actual booking there is no availability, we reserve the right to replace the hotel with an alternate property in the same category according to the date we receive the booking. We will also advise you accordingly of any surcharges or price changes.
  • Prices do not include surcharges for peak season, or compulsory meals (i.e. Christmas or New Year period or Public Holidays)
  • All the above points of interest are open for touring based on current updating. In case of any closure due to construction, or any reason, we will replace with an alternative option.
  • Above itinerary is based on existing flight schedules at time of quotation. In case of flight or time changes, the itinerary will also be changed accordingly.
  • No early check-ins or late check-outs are included except where specifically indicated in the program. Generally, the check in time is 14.00pm and check out time is 12.00pm. Additional expenses may be caused by reasons beyond our control such as natural calamities (typhoon, floods), flight delays, rescheduling or cancellations, any accidents, medical evacuations, riots, strikes etc.
  1. FLIGHTS
  • Please be advised that Flight schedules by Vietnam Airlines are subject to change without prior notice. In case of any flight schedule change, the itinerary will be adjusted accordingly. We will try to guarantee the price and program as confirmed, however we reserve the right to adjust pricing due to any incurred surcharges. Furthermore, we cannot be held not responsible for any imposed flight schedule changes that may cause clients to misconnect flights.
  1. VISA
  • Every traveler is required to obtain a visa in order to enter Vietnam except for countries that the Vietnam Government has granted a visa exemption for the citizens of respective countries.
  • ITS has been officially appointed to accept Visa Applications into Vietnam for foreign traveler. In this case, we will be the sponsor of the traveler in Vietnam. However, we will not accept responsibility for any unlawful acts against the Vietnamese Government or its peoples by the traveler.

OTHER INFORMATION

  1. EMERGENCY CONTACTS

For any bookings or requests or in case of emergency during the trip, please contact the following number:

Suite 1705 Artex building, 172 Ngoc Khanh, Ba Dinh, Hanoi

Tel : +84 24 62514052

Fax : +84 24 62514051

Mobile : +84 (0)936631705 (24/7)

Email : info@itsvietnam.com

  1. ACCOUNTING DEPARTMENT

Hanoi : invoice@itsvietnam.com

Tel : +84 24 62514052, ext. 104

Fax : +84 24 62514051

  1. REGIONAL CONTACTS FOR OPERATIONAL ISSUES:

VIETNAM:

HANOI : Suite 1705, Artex building, 172 Ngoc Khanh, Ba Dinh, Hanoi

Tel : +84 24 62514052

Fax : +84 24 62514051

HP : + 84 (0)936631705 – info@itsvietnam.com

DANANG : No 80 3/2 Str, Thuan Phuoc, Hai Chau Dist, Da Nang

Tel : +84 236 3828652

Fax : +84 236 3 838651

HP :  +84 (0)903580770

SAIGON : Suite 27.04, Kingston Residence Tower, 146 Nguyen Van Troi, Ward 8, Phu Nhuan District, HCMC

Tel : +84 283 9390935

HP :  +84 (0)903762340

  1. WARRANTY

ITS will provide all the services as confirmed and stated in tour confirmation. However, we are not reliable for any injury, loss or damage borne by clients during their journey due to circumstances beyond ITS’s control

Once we send out tour confirmation, it will include complete information on places and destinations; we cannot however be responsible for any change of appearances of destinations, or closures out of our control. In this case, we will arrange visits to alternative destinations with similar costs.

  1. JURISDICTION

Any dispute which cannot be settled on mutual compromise will be settled at the Court where ITS is located