Be ITS team!
Indochina Travel Services (ITS) Vietnam, a leading inbound tour operator in Vietnam since 1995. We are looking for:

Position Inbound Tour Operator
Place:Hanoi ofice


The purpose of the function
To plan and book a vacation or stay for clients. Ensure quality of services and best buying price from vendors
  • Responsible for the entire work of the Operation department includes domestic & international airfare, visas, car, guides, hotels.
  • Responsible for optimizing hotel rates and operational expense to meet company’s revenue goal.
  • Responsible for calculation tour
  • Responsible for operating processes and improve the quality of tour services. Operating and monitoring schedules, monitoring service quality in accordance with commitments to clients, respond promptly to changes and incidents (if any) in the tour.
  • Negotiate with partners in order to improve service quality and reduce costs.
  • Check customer reviews, guidelines to strengthen the quality and offer better solutions to the following groups
  • Support, attend fair, fam trips, sales event of ITS when requested
  • Ensure that the workplace/desk is neat and tidy
  • Regularly and correctly perform the assigned additional tasks
  • Report on quotation and booking
  • Sending report to supervisor in time
Job activities
  • Make Reservations
  • Price optimizing
  • Quality check
  • Provide Customer Service
  • Sell Services and Product
Report toGeeft leiding aan / Leads staff
  • NO
Knowledge and experienceCompetenties
  • Proficiency in English
  • Good at other languages as Chinese, French, German is an advantage
  • 1 year experience is required
  • Mastery of Microsoft Office (Word, Excel, Outlook…)

Type of personality

  • Negociation skills
  • Good taking care of clients
  • Able to work under high pressure
  • Young & hard working person will be preferred
  • Willing to go business trip upon request
Organization Objectives

• Pursuing high quality

• Teamwork, resilience and commitment

• Focus on customer Travel Experience




Job Competencies

• Systematic and structural

• Commercial and service

• Punctual

– Applied after successful probation:
* Holidays: Weekends, public holidays plus twelve (12) days for annual leave;

* Having social insurance & health insurance under labor law

*Working at the Hanoi office in a professional environment with experienced colleagues