By payment of the required deposit as well as any partial or full payment for a reservation of any tours offered by Indochina Travel Services (ITS) listed in this document or otherwise, the agent consents to all provisions of the Terms and Conditions and information contained herein, which may not be amended in any way except in writing and signed for by an authorized officer of Indochina Travel Services (ITS)

Payment
Payment is due at least 45 days before departure.

Cancellation Policy
1. 31+ days before arrival date – no cancellation fee
2. 15 – 30 days before arrival date – 10% of tour price
3. 7 to 14 days before arrival date – 30% of tour price
4. 1 to 6 days before arrival date – 50% of tour price
5. Non-attendance – 100% of tour price

This policy is applied only for FIT booking, and not applied for GIT, bookings in peak season or any bookings with special deposit/payment request mentioned by our sales team upon booking processing.

Travel Insurance
Travel insurance is not included in ITS tour package. Clients should purchase travel insurance that will cover unforeseen cancellations due to illness or injury before travelling to Vietnam.

Tour Price
Packages only include land services. International air and visa documents will be the sole responsibility of the tour participants.

Tips
Tips and gratuities to tour assistants, such as local guides, drivers, and hotel personnel are not included, and are at tour member’s discretion.
Here is a general recommendation for your guests: 5 USD per day per person and half that price for the driver is generous. If in a large group, you may consider lowering this amount to a more reasonable tip. For hotel/cruise bell boys, the price is usually 1-2 USD for each time they move in (or out) the luggage.
If you go by cyclo or boat trip elsewhere (in Hanoi or Hue etc…) tipping is about 1-2 USD per pax.
Tipping in restaurants are not compulsory, but you can consider the international rule of 10% of the bill amount.
If you play golf, compulsory tip to caddie is min. 10-15USD per pax per round.

Flights
Please be advised that flight schedules by Vietnam Airlines are subject to change without prior notice. In case of any change in the flight schedule, the itinerary will be adjusted accordingly. ITS will do everything to guarantee the price and program as confirmed, but reserves the right to inform parties of any incurred surcharges. Furthermore, ITS shall not be liable for the issues clients may encounter regarding schedule change and possible missed flight connections.

Visa
Every traveler is required with a visa to enter Vietnam at the exception of countries which citizens have been granted with visa exemption by Vietnamese Government, among them are Sweden, Finland, Denmark, Norway, Russia, citizens of countries from ASEAN group…
Invitation letter is required to get visa at Vietnam Embassy abroad or at Immigration at international airports in Vietnam upon arrival. Indochina Travel Services (ITS) has permission to arrange invitation letter to travelers. In this situation, we will be the representative office of travelers. However, we shall not hold any responsibility for any acts against Vietnamese Government caused by the traveler: good morality and respectful attitude are required during the stay.

Warranty
Indochina Travel Services (ITS) will commit to all the services as confirmed and stated in tour confirmation. However, we are not liable for any injury, loss or damage borne by clients during their journey due to circumstances beyond Indochina Travel Services control. Upon sending tour confirmation, we will include complete information on places and destinations; we will not hold any responsibility shall theses destinations change for any reasons beyond our control. In this particular case, we will arrange the visit to alternative sites with similar costs.

OTHER INFORMATION
1. Emergency contacts
In case of emergency during the trip, please contact the following number:
Suite 1705 Artex building, 172 Ngoc Khanh, Ba Dinh, Hanoi
Tel: 84 4 62514052 | Fax: 84 4 62514051
24/7 hotline: 0936631705 (English speaking)

2. Accounting Department
acc5@itsvietnam.com
Tel: 84 4 62514052, ext. 104 | Fax: 84 4 62514051

3. Regional contacts for operational issues Cambodia
#015, Vithei Charles de Gaulle (Road to Angkor Wat), Khum Svay Dang Kum, Siem Reap Kingdom of Cambodia.
Tel: +855 63 966 077, Fax: +855 63 966 044, Hotline: +855 93 95 95 75 (English speaking)